Pre-Operative Instructions

When you arrive, please leave your pet in a temperature controlled vehicle and proceed to the foyer of the building to be greeted and checked-in by a staff member. To safely manage the flow of people and pets, we use a text-based waitlist system so you may wait your turn with your pet comfortably in your vehicle. You will be asked to provide a cell phone number that you have on your person by the check-in staff (or inform them if you do not have a cell phone or a vehicle to wait in). You will receive two text messages, one confirming you have been added to the waitlist and one when it's time to bring your pet inside the clinic. Depending on the day, check-in may take up to an hour, so please plan accordingly and dress weather appropriate! 

 

Payment is due for any additional services, at the time of drop off. We accept cash, all major credit cards, Apple Pay, Google Pay and Cash App. We do not accept checks or CareCredit. 

 

All Animals: 
  • Pets that are 4 months and older in age can have food up until midnight, and water until 6:00am the morning of their appointment.
  • Pets that are LESS than four months old can have food and water up until 6:00am the morning of their appointment. 
Dogs:
  • When you arrive, please check in with our staff member in our front foyer and leave your dog in the car.
  • Plan for pick-up the same day at 3:00pm. (If you are picking up a dog and an owned cat, you can come at 4:30pm for both pets)
  • All dogs must be on a leash or in a secure carrier; no flexi-leashes please.
Owned Cats:
  • Owned indoor cats go home the same day; plan for pick-up at 5:00pm.
  • All cats must arrive and depart in a secure carrier and cannot be carried in your arms. Cardboard carriers are available for $5.
  • Please only put one cat per carrier, unless they are small kittens. Even siblings and the best of friends can not get along after surgery after undergoing anesthesia and sterilization process!

 

Community Cats:
  • Outdoor community cats are dropped off at 8:30am and go home home the following day between 9:30am and 12:00pm. Humane Ohio's lobby is closed daily from 12-2pm.
  • All cats must come in a humane live trap for surgery, no exceptions. 
  • Please visit our TNR Appointment Request page for more information. 
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